Refund policy

Can I cancel or change my order?

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact us to check if changes or cancellations are possible, and give the reason you wish to cancel.

My item is damaged/incorrect, what do I do?

Please contact us for any items that arrived damaged, defective or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

Can I return my purchase?

We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact us for assistance, explaining your reasons for wanting to return it.  Returns are offered within 30 days after product delivery on items. Note that there is a 30% restocking fee, in order to cover costs associated with processing, packing, and storing your item.

Please note:

• We cannot accept returns for personalized items, as these were custom-made according to your specifications.
• Allow 5-7 business days from the date your package arrives to us for your return or exchange to be processed.
• Return shipping charges are the responsibility of the customer. If a product is defective or received incorrectly, we will be happy to provide a return shipping label.
• We are not responsible for returns until they reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.  Without proof of receipt and delivery, we will not be able to process your return in a timely manner.

How to Return or Exchange

To process any returns or exchanges please contact us.

State in the message:

• Return - Advise the reason for the return. Please be as honest as possible to help us correct any issues correctly and process them as best as we can.
• Exchange - If you wish to exchange, tell us which item(s) you would like to receive in your exchange order - item name and color you would like to receive. This way we will be able to process the exchange correctly.

Once the product is received please allow 3-5 business days for your return to be processed.

My item looks different from the online listing

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

Returned-to-Sender & Refused Packages

• This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
• We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
• We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.